Great Service at Beyond Machine

Customer Service at Beyond Machinery

Customer service is of paramount importance at Beyond Machine. Ensuring that our valued customers receive utmost satisfaction with not only our products but also the pre-sale and post-sale services has helped us forge lifelong relationships in our business. We cherish long term bonds with our clients, and this is why we are such a successful beverage bottling solution company.

Beyond Machine Pre-sales service package:

  1. Video and photo source: It would be our pleasure to furnish you with all pictures/photos and videos of machines you wish to purchase.
  2. Come for directly sight: One must exercise caution while making big purchases. We welcome our clients to come give us a friendly visit and see the machines running in our factory. Your convenience matters most, and that is why we will gladly pick you up from the station near our city.
  3. Visit our client’s factory for more satisfaction: To help you choose and buy the right machinery for your business needs, we go so far as to provide you with our customers’ contact information (if we get the permission of the customer who had bought the machines from us), so you can visit their factory.
  4. Customized design for you: Our expert team of engineers can creatively and effectively design machines for your requirements. These bespoke machines will be in complete accordance with your requisites: material, power, filling type, the kinds of the bottles, etc.

Beyond Machine’s after-sales service package:

  1. On Time Delivery: We value your time. One you place an order with us, rest assured to receive your bill-of-landing on time, so that you get the machine ASAP!
  2. Installation Testing Training: Our technicians are available to install and test machines, and have training lessons abroad. However, we expect our customers to pay for the Visa fee, round tickets, accommodation, eating and allowance.
  3. Feedback: We regularly ask for feedback and that helps us improve our performance and the quality of our products and services.
  4. Two-year Warranty: We provide two-year warranty on all of our parts. But the service just doesn’t end here. You will be glad to know that we also give you:
  • Free spare parts (of your ordered bottle-manufacturing machinery)
  • Lifelong technical support